Customer Experience Advocate

Safelite Group; Waco (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Paid time off

Tuition reimbursement

Paid training

Job summary

Safelite Group is seeking a Customer Advocate to greet customers in shop, manage administrative tasks, scheduling, work orders and invoicing, and respond to inbound calls and emails with a friendly, organized approach.

You will resolve concerns quickly, confirm order details, and support dealer accounts while ensuring smooth operation. A 1–3 year background in telephone ops or admin is expected, with a professional appearance and up to 10% travel.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1–3 years of telephone operations or business administration experience.
• Ability to provide world-class customer service in a fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.

Skills

Customer service

Telephone operations

Professional communication

Education

High School Diploma or GED

Job description

Safelite Group is seeking a Customer Advocate to greet customers in shop, manage administrative tasks, scheduling, work orders and invoicing, and respond to inbound calls and emails with a friendly, organized approach.

You will resolve concerns quickly, confirm order details, and support dealer accounts while ensuring smooth operation. A 1–3 year background in telephone ops or admin is expected, with a professional appearance and up to 10% travel.