Customer Experience Advocate

Safelite; Ontario (OR); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive base pay

401(k) with company matching

Medical coverage

Tuition reimbursement

PTO & holidays

Volunteer days

Job summary

Safelite’s Customer Advocate role begins with greeting in-shop customers and resolving concerns quickly, often with creative solutions, while managing administrative tasks such as scheduling, work orders and invoicing. The position also handles inbound calls and emails, processes dealer and national center orders, and supports the daily operation with timely, professional service.

Candidates should have a High School Diploma or GED and 1–3 years of telephone operations or admin experience, with

Qualifications

• High School Diploma or GED required.
• 1–3 years telephone operations or business administration experience preferred.
• Ability to deliver world-class customer service in a fast-paced environment.
• Professional appearance and ability to wear PPE.
• Travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly, often with creative solutions.
• Manage incoming calls, emails and faxes for service issues, pricing, warranties, dispatch, repair and reschedules.
• Confirm and complete work order information, including insurance verification and parts needs.
• Handle administrative tasks such as buyouts, invoices, work orders, and credit memos/rebills.
• Review orders from the national contact center and manage dealer part orders.
• All other duties as assigned.

Skills

Customer service

Phone support

Administrative tasks

Education

High School Diploma

Tools

Microsoft Office

Job description

Safelite’s Customer Advocate role begins with greeting in-shop customers and resolving concerns quickly, often with creative solutions, while managing administrative tasks such as scheduling, work orders and invoicing. The position also handles inbound calls and emails, processes dealer and national center orders, and supports the daily operation with timely, professional service.

Candidates should have a High School Diploma or GED and 1–3 years of telephone operations or admin experience, with