Customer Experience Advocate | Fast-Paced Support

Safelite; Chelmsford (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Benefits package

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a Customer Advocate to greet customers in shop settings, handle inquiries, and coordinate administrative tasks. You will manage calls, emails, and faxes, resolve issues, and ensure accurate work orders and invoicing. A friendly, professional appearance and strong multitasking are essential for success.

The role emphasizes world-class service in a fast-paced environment with travel up to 10% and opportunities for training and benefits.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1–3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced operation.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information.
• Process invoices, work orders, credit memos and rebills.
• Review dealer orders and manage dealer part orders and special accounts.

Skills

Telephone operations

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate to greet customers in shop settings, handle inquiries, and coordinate administrative tasks. You will manage calls, emails, and faxes, resolve issues, and ensure accurate work orders and invoicing. A friendly, professional appearance and strong multitasking are essential for success.

The role emphasizes world-class service in a fast-paced environment with travel up to 10% and opportunities for training and benefits.