Customer Experience Advocate

Safelite; Burnsville (MN); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage plans

Paid time off (PTO)

Job summary

Safelite is looking for a Customer Advocate who will greet customers, manage administrative processes, schedule, and handle invoicing. You will answer inbound calls and emails, ensuring a memorable experience with every interaction.

The role involves resolving issues, processing orders, and coordinating with the national contact center. A high school diploma and 1–3 years in a related role are required, with travel up to 10%.

Qualifications

• High School Diploma/GED or equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear PPE.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Verify insurance information and complete work order details including parts and missing information.
• Process administrative tasks such as buyouts, invoices, work orders, and credit memos.

Skills

Customer service

Telephone support

Communication

Education

High School Diploma/GED

Job description

Safelite is looking for a Customer Advocate who will greet customers, manage administrative processes, schedule, and handle invoicing. You will answer inbound calls and emails, ensuring a memorable experience with every interaction.

The role involves resolving issues, processing orders, and coordinating with the national contact center. A high school diploma and 1–3 years in a related role are required, with travel up to 10%.