Customer Experience Specialist

Safelite; Oregon (WI); On-site; USD 43,680 - 52,000; Full time

Benefits offered by this job

401(k) with company match

Medical coverage plans customized

PTO and holidays

Tuition reimbursement up to $5,250 ann

Paid training and tools provided

Job summary

Safelite is seeking a Customer Advocate who greets customers in shop and handles administrative tasks, scheduling, work orders and invoicing, delivering a memorable first impression during every interaction. The role involves managing calls, emails, and faxes for service issues, pricing, warranties, dispatch, and same-day reschedules, plus verifying insurance and completing work orders.

Candidates need a high school diploma and 1–3 years of telephone or admin experience, a professional

Qualifications

• High School Diploma/GED/Equivalent required.
• 1–3 years telephone operations or business administration experience.
• Ability to provide world-class customer service in a fast-paced operation.
• Present a professional appearance and wear PPE.
• Travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently with creative solutions.
• Manage incoming calls, emails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same‑day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification, additional parts and missing information, keeping all moving parts running smoothly.
• Execute administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Business administration

Professional appearance

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate who greets customers in shop and handles administrative tasks, scheduling, work orders and invoicing, delivering a memorable first impression during every interaction. The role involves managing calls, emails, and faxes for service issues, pricing, warranties, dispatch, and same-day reschedules, plus verifying insurance and completing work orders.

Candidates need a high school diploma and 1–3 years of telephone or admin experience, a professional