Customer Experience Specialist

City Auto Glass, inc.; Butler (Butler County); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k)

Job summary

Safelite is seeking a Customer Advocate to greet customers, handle inquiries, and manage administrative tasks from our service center. You will monitor calls, emails, and faxes for issues such as pricing, warranties, and scheduling, ensuring a seamless and friendly customer experience.

The role requires 1–3 years of telephone or admin experience, a high school diploma, and a professional appearance; travel up to 10% is expected as part of dealer orders and field coordination.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Job description

Safelite is seeking a Customer Advocate to greet customers, handle inquiries, and manage administrative tasks from our service center. You will monitor calls, emails, and faxes for issues such as pricing, warranties, and scheduling, ensuring a seamless and friendly customer experience.

The role requires 1–3 years of telephone or admin experience, a high school diploma, and a professional appearance; travel up to 10% is expected as part of dealer orders and field coordination.