Customer Experience Advocate

Safelite; Anchorage (AK); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

401(k) with company match

Medical coverage plans

Paid time off (PTO)

Job summary

Safelite is seeking a Customer Advocate to be the first point of contact with customers, managing administrative processes, scheduling, work orders, and invoicing. You will greet customers in person and handle calls and emails to ensure a memorable experience.

The role emphasizes strong organizational skills, problem-solving capabilities, and a professional appearance. Travel up to 10% may be required.

Qualifications

• World class customer service capability.
• Experience in fast-paced operations or office settings.
• Strong written and verbal communication skills.

Responsibilities

• Greet in-shop customers and resolve concerns quickly with solutions.
• Handle calls, emails, and faxes for service issues, pricing, warranties, and dispatch.
• Confirm and complete work order information including insurance verification.
• Process buyouts, invoices, work orders, and rebills.
• Review orders from the national contact center and manage dealer part orders.

Skills

Customer service

Telephone operations

Administrative tasks

Professional appearance

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate to be the first point of contact with customers, managing administrative processes, scheduling, work orders, and invoicing. You will greet customers in person and handle calls and emails to ensure a memorable experience.

The role emphasizes strong organizational skills, problem-solving capabilities, and a professional appearance. Travel up to 10% may be required.