Customer Experience Advocate

Safelite Group; Richmond (VA); On-site; USD 23,000 - 38,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

PTO and company holidays

Tuition reimbursement up to $5,250

Job summary

Safelite Group is seeking a Customer Advocate to greet customers, manage administrative tasks, scheduling, work orders and invoicing, and respond to inbound calls and emails. This role delivers a memorable experience during every interaction in a fast-paced environment.

You will handle inquiries on service issues, pricing, warranties, and dispatch, verify information, and process invoices and rebills. Excellence in communication and professionalism are essential to succeed.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years telephone operations or business administration experience.
• Ability to travel up to 10%.
• Provide world-class customer service in a fast-paced operation.

Responsibilities

• Greet in-shop customers and resolve concerns quickly with creative solutions.
• Handle calls, emails, and faxes for service issues, pricing, warranties, and dispatch.
• Verify and complete work order information including insurance.
• Process invoices, buyouts, work orders, and rebills.
• Review orders from national contact center and manage dealer part orders.
• All other duties as assigned.

Skills

Customer service

Phone support

Administrative tasks

Professional appearance

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group is seeking a Customer Advocate to greet customers, manage administrative tasks, scheduling, work orders and invoicing, and respond to inbound calls and emails. This role delivers a memorable experience during every interaction in a fast-paced environment.

You will handle inquiries on service issues, pricing, warranties, and dispatch, verify information, and process invoices and rebills. Excellence in communication and professionalism are essential to succeed.