Customer Experience Specialist

Belron; Redding (CA); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Weekly pay

Benefits package valued at over $10k

Tuition reimbursement

Paid training

Benefits portal

Job summary

Safelite Group, Inc. is seeking a Customer Advocate to greet customers in person, manage administrative processes, scheduling, work orders, and invoicing while answering inbound calls and emails.

You will Welcome in-shop customers, resolve concerns, and coordinate service issues, pricing, warranties, and dispatch. The role requires up to 10% travel and a high school diploma with 1–3 years of experience.

Qualifications

• Experience in delivering world class customer service in a fast-paced operation.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification, additional parts and missing information.
• Perform administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.

Skills

Customer service

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group, Inc. is seeking a Customer Advocate to greet customers in person, manage administrative processes, scheduling, work orders, and invoicing while answering inbound calls and emails.

You will Welcome in-shop customers, resolve concerns, and coordinate service issues, pricing, warranties, and dispatch. The role requires up to 10% travel and a high school diploma with 1–3 years of experience.