Customer Experience & Admin Specialist

Safelite; Forest (VA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

Paid time off (PTO)

Company holidays

Paid volunteer days

Tuition reimbursement

Paid training

Job summary

Safelite’s Customer Advocate role is designed to be the first impression we make on customers. It involves welcoming shoppers in shop, handling administrative processes, scheduling, work orders and invoicing, and answering inbound calls and emails to deliver a memorable experience with each interaction.

The position requires strong customer service skills, a professional appearance, and the ability to travel up to 10%.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Phone operations

Administrative tasks

Education

High School Diploma/GED/Equivalent

Job description

Safelite’s Customer Advocate role is designed to be the first impression we make on customers. It involves welcoming shoppers in shop, handling administrative processes, scheduling, work orders and invoicing, and answering inbound calls and emails to deliver a memorable experience with each interaction.

The position requires strong customer service skills, a professional appearance, and the ability to travel up to 10%.