Customer Experience Specialist

Safelite; South Yarmouth (MA); On-site; USD 28,000 - 47,000; Full time

Job summary

Safelite is seeking a Customer Advocate who helps shape the customer experience by handling administrative tasks, scheduling, work orders and invoicing, and greeting customers in person while answering calls and emails.

The role emphasizes delivering a memorable interaction as part of Safelite’s commitment to service. You will support operations with organizing processes, processing orders, and maintaining positive communication across channels.

Qualifications

• 1-3 years telephone operations or business administration experience.
• World-class customer service in a fast-paced environment.
• Professional appearance and travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly and creatively.
• Manage incoming calls, emails, and faxes for service issues, pricing, warranties, dispatch, and reschedules.
• Confirm and complete work order information, including insurance verification and parts status.

Skills

Telephone operations

Customer service

Administrative tasks

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate who helps shape the customer experience by handling administrative tasks, scheduling, work orders and invoicing, and greeting customers in person while answering calls and emails.

The role emphasizes delivering a memorable interaction as part of Safelite’s commitment to service. You will support operations with organizing processes, processing orders, and maintaining positive communication across channels.