Customer Advocate: Fast-Paced Support & Solutions

belron; Ontario (OR); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

401(k) with company match

Medical coverage plans

Paid time off

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a Customer Advocate to be the first impression with customers, handling in-shop greetings, calls, emails and scheduling while ensuring a smooth, memorable experience. The role includes verifying information, processing invoices and coordinating with the national center and dealers.

Training and benefits are provided to support a balanced life and career growth. The position requires a high school diploma or equivalent, 1-3 years in a customer-facing or administrative role,

Qualifications

• 1-3 years telephone operations or business administration experience required.
• World class customer service mindset and strong communication skills.
• Professional appearance and ability to wear PPE as needed.

Responsibilities

• Greet in-shop customers and resolve concerns quickly with creative solutions.
• Manage incoming calls, emails and faxes for service issues, pricing, warranties, dispatch and scheduling.
• Verify and complete work order information, including insurance verification and parts needs.
• Process administrative tasks such as buyouts, invoices, work orders, credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Telephone operations

Customer service

Professional appearance

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate to be the first impression with customers, handling in-shop greetings, calls, emails and scheduling while ensuring a smooth, memorable experience. The role includes verifying information, processing invoices and coordinating with the national center and dealers.

Training and benefits are provided to support a balanced life and career growth. The position requires a high school diploma or equivalent, 1-3 years in a customer-facing or administrative role,