Customer Advocate & Front‑Line Experience Specialist

City Auto Glass, inc.; Richmond (VA); On-site; USD 17,000 - 29,000; Full time

Benefits offered by this job

Weekly pay up to $20.75/hour

Benefits package valued at >$10k with

Tuition reimbursement up to $5,250 per

Job summary

Safelite Group, Inc. is seeking a Customer Advocate to be the first point of contact with customers. You will manage administrative processes, scheduling, work orders and invoicing, and warmly greet customers in person while answering calls and emails to deliver a memorable experience.

The role emphasizes problem-solving, efficient communication, and high-quality service in a fast-paced environment, with opportunities for training and growth within Safelite’s operations.”

Qualifications

• 1-3 years telephone operations or business administration experience.
• Ability to provide world-class customer service in a fast-paced operation.
• Present a professional appearance and wear PPE.

Responsibilities

• Greet in-shop customers and resolve concerns quickly with creative solutions.
• Manage incoming calls, emails and faxes for service issues, pricing, warranties and dispatch.
• Verify and complete work orders, including insurance verification and parts inventory.
• Handle administrative tasks like invoices, work orders, credit memos and rebills.
• Review national center orders and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Telephone operations

Business administration

Customer service

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group, Inc. is seeking a Customer Advocate to be the first point of contact with customers. You will manage administrative processes, scheduling, work orders and invoicing, and warmly greet customers in person while answering calls and emails to deliver a memorable experience.

The role emphasizes problem-solving, efficient communication, and high-quality service in a fast-paced environment, with opportunities for training and growth within Safelite’s operations.”