Customer Experience Advocate

Talentify; Okemos (MI); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage

PTO

Tuition reimbursement

Paid training

Job summary

Safelite AutoGlass is seeking a Customer Advocate to be the first point of contact with customers. You will manage administrative processes, schedule work orders, and handle invoicing while greeting customers in person and answering calls and emails to ensure a memorable experience.

You’ll resolve issues, verify insurance, process orders, and support dealers, with travel up to 10% and a focus on world-class service in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 1-3 years telephone operations or business administration experience required.
• Ability to provide world-class customer service in a fast-paced operation.
• Present a professional appearance and wear PPE.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, dispatch, repair, and related tasks.
• Confirm and complete work order information including insurance verification and parts needs.
• Process administrative tasks such as invoices, work orders, and rebills.
• Review orders from the national contact center and manage dealer part orders.
• All other duties as assigned.

Education

High School Diploma/GED

Job description

Safelite AutoGlass is seeking a Customer Advocate to be the first point of contact with customers. You will manage administrative processes, schedule work orders, and handle invoicing while greeting customers in person and answering calls and emails to ensure a memorable experience.

You’ll resolve issues, verify insurance, process orders, and support dealers, with travel up to 10% and a focus on world-class service in a fast-paced environment.