Customer Experience Advocate

Talentify; Jefferson City (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage

Paid time off

Tuition reimbursement

Job summary

Safelite is seeking a Customer Advocate to be the first impression for customers, handling administrative processes, scheduling, work orders and invoicing, and greeting customers in person and answering inbound calls and emails.

You will manage calls and emails for service issues, verify insurance, coordinate parts, and ensure smooth operation with timely updates and friendly service. Training is provided and opportunities for growth exist.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1–3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Telephone operations

Customer service

Professionalism

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate to be the first impression for customers, handling administrative processes, scheduling, work orders and invoicing, and greeting customers in person and answering inbound calls and emails.

You will manage calls and emails for service issues, verify insurance, coordinate parts, and ensure smooth operation with timely updates and friendly service. Training is provided and opportunities for growth exist.