Customer Experience Advocate – Fast-Paced Support & Solutions

Talentify; Reno (NV); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Tuition reimbursement

Paid training

Health coverage

Paid time off

Job summary

Safelite is seeking a Customer Advocate to greet customers, manage in-shop interactions, and keep administrative tasks running smoothly in a fast-paced auto glass center.

You will manage calls, emails, and work orders, verify insurance, process invoices, and support scheduling and repairs while delivering world-class service and maintaining a professional appearance. Travel up to 10% may be required.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years telephone operations or business administration experience preferred.
• Ability to provide world class customer service in a fast-paced environment.
• Present a professional appearance and wear PPE.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage incoming calls, emails and faxes for service issues, pricing, warranties, and repairs.
• Verify insurance and complete work order information to keep processes moving.
• Handle administrative tasks such as invoices, work orders, and credit memos.
• Review orders from the national center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Business administration

Professional appearance

Travel up to 10%

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate to greet customers, manage in-shop interactions, and keep administrative tasks running smoothly in a fast-paced auto glass center.

You will manage calls, emails, and work orders, verify insurance, process invoices, and support scheduling and repairs while delivering world-class service and maintaining a professional appearance. Travel up to 10% may be required.