Customer Experience Champion

Talentify; Forest (VA); On-site; USD 31,000 - 41,000; Full time

Job summary

Safelite, a leading auto glass company, is seeking a Customer Advocate to greet customers, manage administrative tasks, scheduling, work orders and invoicing, and deliver a memorable experience with every interaction.

The role involves handling inbound calls and emails, coordinating service issues, and keeping order information accurate while supporting a fast-paced environment and a strong commitment to customer service excellence.

Qualifications

• Must have a High School Diploma or GED.
• 1-3 years of telephone operations or business administration experience preferred.
• Ability to deliver world-class customer service in a fast-paced setting.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage inbound calls, e-mails and faxes for service issues, pricing, warranties, dispatch, and reschedules.
• Verify and complete work order information, including insurance verification and parts as needed.
• Perform administrative tasks such as invoices, work orders, rebills and credit memos.
• Process dealer orders and review national contact center orders.

Skills

Customer service

Communication

Organizational skills

Problem solving

Education

High School Diploma/GED

Job description

Safelite, a leading auto glass company, is seeking a Customer Advocate to greet customers, manage administrative tasks, scheduling, work orders and invoicing, and deliver a memorable experience with every interaction.

The role involves handling inbound calls and emails, coordinating service issues, and keeping order information accurate while supporting a fast-paced environment and a strong commitment to customer service excellence.