Customer Experience Advocate

Talentify; Parker (CO); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

401(k) matching

PTO

Job summary

Safelite, a leading auto glass company, seeks a Customer Advocate to deliver memorable customer experiences. You will greet customers, manage in-shop activities, and handle calls and emails, ensuring efficient service and professional interactions.

The role emphasizes organized administration, accurate work orders, and responsive problem solving, with paid training and a strong benefits package. Eligible for growth within Safelite's customer care team.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Confirm and complete work order information including insurance verification and parts.
• Process buyouts, invoices, work orders, and credit memos.
• Review dealer orders and manage special accounts.

Skills

Customer service

Telephone operations

Business administration

Education

High School Diploma

Job description

Safelite, a leading auto glass company, seeks a Customer Advocate to deliver memorable customer experiences. You will greet customers, manage in-shop activities, and handle calls and emails, ensuring efficient service and professional interactions.

The role emphasizes organized administration, accurate work orders, and responsive problem solving, with paid training and a strong benefits package. Eligible for growth within Safelite's customer care team.