Customer Experience Advocate

Safelite Group; Arvada (CO); On-site; USD 2,514,000 - 3,788,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage

Paid time off (PTO)

Tuition reimbursement

Job summary

Safelite Group is seeking a Customer Advocate to greet customers, manage administrative workflows, schedule work, process invoices and support a smooth in-shop experience. You will handle inbound calls and emails, coordinate with teams and keep paperwork accurate to ensure high customer satisfaction.

The role emphasizes reliable timelines, professional appearance, and travel up to 10% as needed. The team supports work/life balance through PTO and benefits packages.

Qualifications

• Experience in customer service and administration.
• Ability to handle calls, emails and faxes efficiently.
• Comfort with scheduling and invoicing workflows.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails and faxes for service issues, pricing and warranties.
• Verify work order details, insurance, parts and missing information.
• Process buyouts, invoices, work orders and credit memos.
• Review dealer orders and manage special accounts for vendors.

Skills

Customer service

Phone handling

Administrative tasks

Scheduling

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group is seeking a Customer Advocate to greet customers, manage administrative workflows, schedule work, process invoices and support a smooth in-shop experience. You will handle inbound calls and emails, coordinate with teams and keep paperwork accurate to ensure high customer satisfaction.

The role emphasizes reliable timelines, professional appearance, and travel up to 10% as needed. The team supports work/life balance through PTO and benefits packages.