Customer Experience Advocate

City Auto Glass, inc.; Virginia Beach (VA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Tuition reimbursement

Paid training

Benefits package

Job summary

Safelite is seeking a Customer Advocate who serves as a first impression for customers by handling administrative tasks, scheduling, work orders and invoicing, and greeting visitors. You’ll respond to phone calls and emails to deliver a memorable experience during every interaction.

You’ll welcome in-shop customers, resolve concerns quickly, manage service issues and pricing questions, verify insurance, and process orders and credits to keep operations running smoothly.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1–3 years telephone operations or business administration.
• Ability to provide world class customer service in a fast-paced operation.
• Present a professional appearance and wear PPE.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Administrative tasks

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate who serves as a first impression for customers by handling administrative tasks, scheduling, work orders and invoicing, and greeting visitors. You’ll respond to phone calls and emails to deliver a memorable experience during every interaction.

You’ll welcome in-shop customers, resolve concerns quickly, manage service issues and pricing questions, verify insurance, and process orders and credits to keep operations running smoothly.