Customer Experience Advocate - In-Store & Admin

belron; New York (NY); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) company match

Medical coverage

Paid time off

Volunteer days

Paid training

Job summary

Safelite is seeking a Customer Advocate who will be the first impression for customers, greeting in-shop guests and guiding them through administrative processes from scheduling to invoicing. You will manage calls, emails, and faxes, ensure accurate work orders, and deliver a memorable service experience.

You will handle insurance verifications, parts coordination, and assist with billing while maintaining a professional appearance and flexibility to travel up to 10% as needed.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Communication skills

Professional appearance

Travel up to 10%

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate who will be the first impression for customers, greeting in-shop guests and guiding them through administrative processes from scheduling to invoicing. You will manage calls, emails, and faxes, ensure accurate work orders, and deliver a memorable service experience.

You will handle insurance verifications, parts coordination, and assist with billing while maintaining a professional appearance and flexibility to travel up to 10% as needed.