Customer Experience Advocate

City Auto Glass, inc.; Fort Walton Beach (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive base pay

Tuition reimbursement

401(k) with company match

Healthcare coverage

Paid time off & holidays

Job summary

Safelite Group, Inc. is seeking a Customer Advocate to greet customers in-shop and manage administrative processes, scheduling, work orders and invoicing while delivering a memorable experience during every interaction.

The role involves welcoming customers, handling calls and emails, insurance verification and order management, with paid training and a robust benefits package including PTO and holidays.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1–3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.

Skills

Customer service

Telephone operations

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group, Inc. is seeking a Customer Advocate to greet customers in-shop and manage administrative processes, scheduling, work orders and invoicing while delivering a memorable experience during every interaction.

The role involves welcoming customers, handling calls and emails, insurance verification and order management, with paid training and a robust benefits package including PTO and holidays.