Customer Experience Advocate & Scheduling Specialist

belron; Falmouth (MA); On-site; USD 47,000 - 49,000; Full time

Benefits offered by this job

Weekly pay

Benefits package

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a Customer Advocate who welcomes in-shop customers, handles inquiries, and resolves concerns with professional, efficient service. You will manage calls, emails, and faxes for service issues, verify information and process various orders and reimbursements.

The role emphasizes strong customer service, accuracy in documentation, and flexibility to cover related duties as needed. The position includes benefits, tuition reimbursement, paid training and travel up to 10% as part

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Telephone operations

Business administration

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate who welcomes in-shop customers, handles inquiries, and resolves concerns with professional, efficient service. You will manage calls, emails, and faxes for service issues, verify information and process various orders and reimbursements.

The role emphasizes strong customer service, accuracy in documentation, and flexibility to cover related duties as needed. The position includes benefits, tuition reimbursement, paid training and travel up to 10% as part