Customer Experience Advocate

belron; Burlington (IA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive weekly pay starting at $18

Benefits package valued at >$10k

Tuition reimbursement up to $5,250 per

Paid training and all the tools to be

Health, wealth and life offerings

Job summary

Safelite’s Customer Advocate role focuses on creating a strong first impression by greeting customers in person and handling calls and emails to resolve issues with care. You’ll manage work orders, invoices, and dealer requests while maintaining a friendly, professional demeanor across channels.

The position requires a High School Diploma or equivalent and 1–3 years in telephone operations or admin work, with up to 10% travel. Competitive weekly pay and strong benefits accompany paid training.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1–3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Administrative support

Professional appearance

Travel up to 10%

Education

High School Diploma/GED/Equivalent

Job description

Safelite’s Customer Advocate role focuses on creating a strong first impression by greeting customers in person and handling calls and emails to resolve issues with care. You’ll manage work orders, invoices, and dealer requests while maintaining a friendly, professional demeanor across channels.

The position requires a High School Diploma or equivalent and 1–3 years in telephone operations or admin work, with up to 10% travel. Competitive weekly pay and strong benefits accompany paid training.