Customer Experience Specialist

Safelite; Sarasota (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Benefits package valued at over $10k

Tuition reimbursement up to $5,250 per

Paid training

Job summary

Safelite is seeking a Customer Advocate who will be the first impression with our customers. You’ll manage administrative processes, scheduling, work orders and invoicing, and greet customers in person while answering inbound calls and emails to deliver a memorable experience.

The role emphasizes strong organization, exceptional customer service, and the ability to handle a fast-paced operation, contributing to a smooth in-shop flow and supporting diverse tasks to ensure customer satisfaction.

Qualifications

• High School Diploma or equivalent.
• 1-3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced operation.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate who will be the first impression with our customers. You’ll manage administrative processes, scheduling, work orders and invoicing, and greet customers in person while answering inbound calls and emails to deliver a memorable experience.

The role emphasizes strong organization, exceptional customer service, and the ability to handle a fast-paced operation, contributing to a smooth in-shop flow and supporting diverse tasks to ensure customer satisfaction.