Customer Care Specialist – Medical Equipment & Services

Numotion; Kimberly (WI); On-site; USD 38,000 - 45,000; Full time

Job summary

Numotion seeks a Customer Service/Order Processor to receive new equipment requests, verify eligibility, and coordinate timely delivery. You will enter data, communicate with customers about financial responsibilities, and help move orders through the processing system while maintaining high service standards.

Responsibilities include data entry, eligibility checks, customer inquiries, and collaboration with team members to improve speed and accuracy. Strong MS Office skills are valued.

Qualifications

• Minimum one year of customer service experience.
• Strong communication and listening skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Knowledge of service order processing and MS Office tools is advantageous.

Responsibilities

• Assists customers with new equipment requests and gathers demographics.
• Verifies insurance and funding eligibility and communicates financial responsibility.
• Enters orders into the processing system accurately.
• Responds to inquiries and complaints to improve satisfaction and turnaround times.
• De-escalates customers and resolves issues without transfers when possible.
• Coordinates scheduling for evaluations and adjustments requests.
• Meets productivity and performance standards.
• Adheres to policies and confidentiality and supports department initiatives.

Skills

Customer service experience

Strong communication

Multitasking

Fast-paced environment

Education

High school diploma or GED

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Numotion seeks a Customer Service/Order Processor to receive new equipment requests, verify eligibility, and coordinate timely delivery. You will enter data, communicate with customers about financial responsibilities, and help move orders through the processing system while maintaining high service standards.

Responsibilities include data entry, eligibility checks, customer inquiries, and collaboration with team members to improve speed and accuracy. Strong MS Office skills are valued.