Customer Experience Advocate

City Auto Glass, inc.; Northern (KY); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

401(k) plan

Medical coverage

Paid time off

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a Customer Advocate to be the first impression for customers, handling administrative processes, scheduling, work orders and invoicing, and greeting customers in person while answering inbound calls and emails. This organized professional delivers a memorable experience during every interaction.

The position offers competitive weekly base pay up to $19.75 per hour, a benefits package valued at over $10k, tuition reimbursement up to $5,250 annually, paid training, and the

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1–3 years telephone operations or business administration.
• Ability to provide world-class customer service in a fast-paced operation.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and creatively.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Administrative tasks

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate to be the first impression for customers, handling administrative processes, scheduling, work orders and invoicing, and greeting customers in person while answering inbound calls and emails. This organized professional delivers a memorable experience during every interaction.

The position offers competitive weekly base pay up to $19.75 per hour, a benefits package valued at over $10k, tuition reimbursement up to $5,250 annually, paid training, and the