In-Store Customer Experience Specialist

Safelite Group; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage

Paid time off

Company holidays

Volunteer days

Job summary

Safelite Group is seeking a Customer Advocate to be the first impression for customers, handling administrative processes, scheduling, work orders, and invoicing. You will greet customers in person and respond to inbound calls and emails, delivering a memorable experience with each interaction.

The role emphasizes proactive problem solving, accurate order processing, and coordinating with the national center and dealer accounts, in a fast-paced, safety-conscious environment.

Qualifications

• High School Diploma or GED or equivalent.
• 1–3 years of telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced environment.
• Professional appearance and ability to wear PPE.
• Willingness to travel up to 10%.

Responsibilities

• Greet in-shop customers and resolve concerns quickly with creative solutions.
• Manage incoming calls, emails, and faxes for service issues and pricing.
• Confirm and complete work order information, including insurance verification.
• Process invoices, work orders, deletions, credits, and rebills.
• Review dealer orders and manage special accounts as needed.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Administrative tasks

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group is seeking a Customer Advocate to be the first impression for customers, handling administrative processes, scheduling, work orders, and invoicing. You will greet customers in person and respond to inbound calls and emails, delivering a memorable experience with each interaction.

The role emphasizes proactive problem solving, accurate order processing, and coordinating with the national center and dealer accounts, in a fast-paced, safety-conscious environment.