Customer Experience Specialist – In-Store & Admin

Safelite; Ontario (OR); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Competitive weekly pay

Benefits package valued at $10k+

Tuition reimbursement up to $5,250

Zusammenfassung

Safelite Group, Inc. is seeking a Customer Advocate to ensure a seamless, friendly first impression for customers. You will greet customers in person, handle calls and emails, and support billing, scheduling, and work orders while maintaining a professional, energetic presence.

The role involves managing multiple channels and administrative tasks to keep operations running smoothly and deliver a memorable customer experience each day.

Qualifikationen

• High School Diploma or equivalent required.
• 1–3 years of telephone operations or business administration experience preferred.
• Ability to provide world class customer service in a fast-paced environment.

Aufgaben

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage incoming calls, e-mails, and faxes for service issues, pricing, warranties, and dispatch.
• Verify and complete work order information, including insurance verification and parts.

Kenntnisse

Telephone operations

Customer service

Travel up to 10%

Ausbildung

High School Diploma/GED

Jobbeschreibung

Safelite Group, Inc. is seeking a Customer Advocate to ensure a seamless, friendly first impression for customers. You will greet customers in person, handle calls and emails, and support billing, scheduling, and work orders while maintaining a professional, energetic presence.

The role involves managing multiple channels and administrative tasks to keep operations running smoothly and deliver a memorable customer experience each day.