Customer Experience Specialist – In-Store & Admin

City Auto Glass, inc.; Ontario (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive weekly pay

Benefits package valued at $10k+

Tuition reimbursement up to $5,250

Job summary

Safelite Group, Inc. is seeking a Customer Advocate to ensure a seamless, friendly first impression for customers. You will greet customers in person, handle calls and emails, and support billing, scheduling, and work orders while maintaining a professional, energetic presence.

The role involves managing multiple channels and administrative tasks to keep operations running smoothly and deliver a memorable customer experience each day.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of telephone operations or business administration experience preferred.
• Ability to provide world class customer service in a fast-paced environment.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage incoming calls, e-mails, and faxes for service issues, pricing, warranties, and dispatch.
• Verify and complete work order information, including insurance verification and parts.

Skills

Telephone operations

Customer service

Travel up to 10%

Education

High School Diploma/GED

Job description

Safelite Group, Inc. is seeking a Customer Advocate to ensure a seamless, friendly first impression for customers. You will greet customers in person, handle calls and emails, and support billing, scheduling, and work orders while maintaining a professional, energetic presence.

The role involves managing multiple channels and administrative tasks to keep operations running smoothly and deliver a memorable customer experience each day.