Customer Experience Advocate — In-Store & Scheduling

City Auto Glass, inc.; Warwick (RI); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) with company matching

Medical coverage plans

Paid time off, holidays and volunteer/

Job summary

Safelite Group, Inc. is hiring a Customer Advocate to greet customers, manage administrative processes, scheduling, work orders and invoicing. You'll answer inbound calls and emails, ensuring a memorable first impression with every interaction.

In this role you will handle in-shop customer needs, coordinate service details, and support billing and order processing while maintaining a professional, friendly presence.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Administrative tasks

Invoicing

Problem solving

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group, Inc. is hiring a Customer Advocate to greet customers, manage administrative processes, scheduling, work orders and invoicing. You'll answer inbound calls and emails, ensuring a memorable first impression with every interaction.

In this role you will handle in-shop customer needs, coordinate service details, and support billing and order processing while maintaining a professional, friendly presence.