Customer Experience & Scheduling Specialist

City Auto Glass, inc.; San Antonio (TX); On-site; USD 29,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Tuition reimbursement

Paid training

Benefits overview

Job summary

Safelite Group, Inc. is seeking a Customer Advocate to be the first impression for customers, handling administrative processes, scheduling, work orders and invoicing, and greeting customers in person while answering calls and emails. The role delivers a memorable experience during every interaction.

The position includes competitive weekly base pay, a comprehensive benefits package, and tuition reimbursement, with paid training and access to company resources for success.

Qualifications

• High School diploma or GED required.
• 1-3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced operation.
• Professional appearance and ability to wear PPE.
• Travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage incoming calls, emails and faxes for service issues, pricing, warranties and more.
• Confirm and complete work order information, including insurance verification and parts.
• Handle administrative tasks: buyouts, invoices, work orders, credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders.

Skills

Customer service

Telephone operations

Administrative tasks

Professional appearance

Travel up to 10%

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group, Inc. is seeking a Customer Advocate to be the first impression for customers, handling administrative processes, scheduling, work orders and invoicing, and greeting customers in person while answering calls and emails. The role delivers a memorable experience during every interaction.

The position includes competitive weekly base pay, a comprehensive benefits package, and tuition reimbursement, with paid training and access to company resources for success.