Customer Advocate: Craft Memorable Service Experiences

Safelite Fulfilment; Town of North Hempstead (NY); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage plans

PTO and paid holidays

Tuition reimbursement

Paid training

Volunteer days

Job summary

Safelite Fulfilment is seeking a Customer Advocate to be the first impression with our customers, handling administrative processes, scheduling, and invoicing while greeting customers in person and answering calls and emails.

The role emphasizes delivering a memorable customer experience, managing diverse inquiries and ensuring smooth operations across service issues, pricing and warranties.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1-3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced operation.
• Present a professional appearance and wear PPE.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Telephone operations

Customer service

Business administration

Professional appearance

Travel up to 10%

Education

High School Diploma/GED/Equivalent

Job description

Safelite Fulfilment is seeking a Customer Advocate to be the first impression with our customers, handling administrative processes, scheduling, and invoicing while greeting customers in person and answering calls and emails.

The role emphasizes delivering a memorable customer experience, managing diverse inquiries and ensuring smooth operations across service issues, pricing and warranties.