Customer Experience Advocate — Fast-Paced Support

Safelite; Jefferson City (MO); Sur place; USD 22 000 - 31 000; Plein temps

Avantages offerts par ce poste

401(k) with company matching

Medical coverage plans

PTO, company holidays and volunteer/p2

Tuition reimbursement up to 5250 USD

Paid training

Résumé du poste

The Safelite Customer Advocate role delivers a memorable first impression by handling administrative processes, scheduling, work orders and invoicing, and greeting customers in person during every interaction.

You’ll manage inbound calls, emails, and faxes, resolve concerns quickly with creative solutions, verify insurance, and keep all data and orders moving smoothly in a fast-paced shop environment.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1–3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced operation.

Responsabilités

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, and appointments.
• Verify insurance and confirm work order information.
• Process invoices, work orders, credit memos and rebills.
• Review dealer and national contact center orders.
• All other duties as assigned.

Connaissances

Customer service

Telephone operations

Administrative tasks

Professional appearance

Travel up to 10%

Formation

High School Diploma/GED/Equivalent

Description du poste

The Safelite Customer Advocate role delivers a memorable first impression by handling administrative processes, scheduling, work orders and invoicing, and greeting customers in person during every interaction.

You’ll manage inbound calls, emails, and faxes, resolve concerns quickly with creative solutions, verify insurance, and keep all data and orders moving smoothly in a fast-paced shop environment.