Customer Advocate: Create Memorable Service Experiences

Safelite Fulfilment; Windham (NH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage

PTO

Holidays

Tuition reimbursement

Job summary

Safelite Fulfilment is seeking a Customer Advocate to be the first impression for our customers. You will manage administrative processes, scheduling, work orders and invoicing, and greet customers in person while answering inbound calls and emails.

You will resolve concerns quickly, handle service issues, and keep orders moving by verifying information and processing needed items. Join a team that values service, training, and opportunity for career growth.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1–3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear PPE.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Business administration

Professionalism

Travel up to 10%

Education

High School Diploma/GED/Equivalent

Job description

Safelite Fulfilment is seeking a Customer Advocate to be the first impression for our customers. You will manage administrative processes, scheduling, work orders and invoicing, and greet customers in person while answering inbound calls and emails.

You will resolve concerns quickly, handle service issues, and keep orders moving by verifying information and processing needed items. Join a team that values service, training, and opportunity for career growth.