Customer Advocate: Fast, Friendly Service Champion

Safelite Fulfilment; Bangor (ME); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Tuition reimbursement

Health benefits

Paid training

401(k) match

Job summary

Safelite is seeking a Customer Advocate to be the first impression with customers. You’ll handle administrative processes, scheduling, work orders, and invoicing, while greeting customers in person and answering inbound calls and emails to deliver a memorable experience.

You’ll perform a range of duties including managing orders, insurance verification, and coordinating with the national contact center. The role requires a High School Diploma and 1–3 years of related experience within a

Qualifications

• High School Diploma/GED/Equivalent required.
• 1-3 years telephone operations or business administration experience required.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, and other topics.
• Confirm and complete work order information, including insurance verification and parts details.
• Process invoices, work orders, and credit memos; manage dealer part orders and special accounts.

Skills

Customer service

Administrative

Telephone operations

Education

High School Diploma

Job description

Safelite is seeking a Customer Advocate to be the first impression with customers. You’ll handle administrative processes, scheduling, work orders, and invoicing, while greeting customers in person and answering inbound calls and emails to deliver a memorable experience.

You’ll perform a range of duties including managing orders, insurance verification, and coordinating with the national contact center. The role requires a High School Diploma and 1–3 years of related experience within a