In-Store Customer Experience Advocate

Safelite; Reno (NV); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

Paid time off

Company holidays

Paid volunteer days

Tuition reimbursement

Paid training

Job summary

Safelite’s Customer Advocate role focuses on delivering a memorable first impression by greeting customers, handling administrative processes, scheduling, work orders and invoicing, and answering phone calls and emails. You’ll be part of a fast-paced team that strives for excellent service in every interaction.

The position includes benefits, tuition reimbursement, paid training, and opportunities for professional growth within a customer-centric environment.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a fast-paced operation.
• Present a professional appearance and wear PPE.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails and faxes for service issues, pricing, warranties and dispatch.
• Confirm and complete work order information including insurance verification.
• Handle administrative tasks such as invoices, work orders and rebills.
• Review orders and manage dealer parts and special accounts.
• Perform other duties as assigned.

Skills

Customer service

Telephone operations

Administrative tasks

Professional appearance

Education

High School Diploma/GED/Equival ent

Job description

Safelite’s Customer Advocate role focuses on delivering a memorable first impression by greeting customers, handling administrative processes, scheduling, work orders and invoicing, and answering phone calls and emails. You’ll be part of a fast-paced team that strives for excellent service in every interaction.

The position includes benefits, tuition reimbursement, paid training, and opportunities for professional growth within a customer-centric environment.