Customer Advocate: Friendly Service & Quick Resolutions

Safelite Fulfilment; Butler (Butler County); On-site; USD 57,308,000 - 66,125,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage plans

PTO and holidays

Tuition reimbursement

Paid training

Job summary

Safelite Fulfilment is seeking a Customer Advocate to greet customers in-shop, handle inquiries, and manage administrative tasks with energy and organization. This role focuses on delivering a memorable customer experience through fast, courteous interactions and accurate handling of schedules and work orders.

In addition to handling calls and emails, the position requires attention to detail in invoicing and documentation, with travel possible up to 10% and a commitment to high service

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of telephone operations or business administration experience.
• Ability to deliver world-class customer service in a fast-paced environment.
• Present a professional appearance and adhere to safety/ PPE requirements.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly and creatively.
• Manage incoming calls, emails and faxes for service issues, pricing, warranties, dispatch, and related tasks.
• Confirm and complete work order information including insurance verification and parts details.
• Perform administrative tasks such as invoices, work orders, and rebills; manage dealer and special accounts.
• Review orders from the national contact center and handle dealer part orders.
• All other duties as assigned.

Skills

Telephone operations

Customer service

Administrative tasks

Education

High School Diploma/GED/Equivalent

Job description

Safelite Fulfilment is seeking a Customer Advocate to greet customers in-shop, handle inquiries, and manage administrative tasks with energy and organization. This role focuses on delivering a memorable customer experience through fast, courteous interactions and accurate handling of schedules and work orders.

In addition to handling calls and emails, the position requires attention to detail in invoicing and documentation, with travel possible up to 10% and a commitment to high service