Customer Experience Advocate — In-Store & Support

Safelite Fulfilment; Alton (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

Paid time off (PTO)

Paid holidays

Tuition reimbursement up to $5,250 per

Paid training

Job summary

Safelite Fulfilment is seeking a Customer Advocate to be the first point of contact with customers. You will handle administrative processes, scheduling, work orders, and invoicing, while greeting customers in person and answering calls and emails to deliver a memorable experience.

Your role includes managing various inquiries, verifying insurance, processing orders, and supporting the national contact center with dealer parts and special accounts.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently — often with creative solutions.
• Manage incoming calls, emails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Administrative tasks

Education

High School Diploma/GED/Equivalent

Job description

Safelite Fulfilment is seeking a Customer Advocate to be the first point of contact with customers. You will handle administrative processes, scheduling, work orders, and invoicing, while greeting customers in person and answering calls and emails to deliver a memorable experience.

Your role includes managing various inquiries, verifying insurance, processing orders, and supporting the national contact center with dealer parts and special accounts.