Customer Accounts & Renewals Specialist

The Aaron's Company, Inc.; Texarkana (TX); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

On-Demand Pay

Excellent Career Advancement

Paid time off

Health insurance

Health Savings Account

Flexible Spending Accounts

401(k) with match

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Advisor to coach customers, drive payments and renewals, and build relationships that move ownership of merchandise forward. The role involves phone and face-to-face interactions and supports ownership goals.

The position offers an hourly range of $12.25 to $13.00 with eligibility for performance-based incentive pay and a comprehensive benefits package. Flexible schedule and career advancement opportunities are included.

Qualifications

• Must be at least 21 years of age for positions in the United States.
• Requires a valid driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory driving record.
• Must be able to be DOT certified, if required in location of position (United States Only).
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets. Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Strong interpersonal communication

Empathy and listening

Clear information delivery

Multitasking and organization

Brand protection

Customer-focused service

Education

High School diploma or GED

Job description

Aaron’s is seeking a Customer Accounts Advisor to coach customers, drive payments and renewals, and build relationships that move ownership of merchandise forward. The role involves phone and face-to-face interactions and supports ownership goals.

The position offers an hourly range of $12.25 to $13.00 with eligibility for performance-based incentive pay and a comprehensive benefits package. Flexible schedule and career advancement opportunities are included.