Customer Accounts & Renewals Specialist

Aaron's Inc; Redding (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Medical, dental and vision insurance

Health Savings Account

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is hiring a Customer Accounts Advisor to coach customers, drive payments and renewals while delivering excellent service. You will build relationships over the phone and in person to move customers toward ownership of their merchandise.

The role includes performance-based incentives, a focus on revenue and renewals, and opportunities to advance. Benefits vary by full-time/part-time status and location.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication skills

Empathy

Active listening

Clear explanations

Difficult conversations

Multitasking

Organizational skills

Negotiation

Persuasion

Brand protection

Customer focus

Education

High School diploma / GED

Job description

Aaron’s is hiring a Customer Accounts Advisor to coach customers, drive payments and renewals while delivering excellent service. You will build relationships over the phone and in person to move customers toward ownership of their merchandise.

The role includes performance-based incentives, a focus on revenue and renewals, and opportunities to advance. Benefits vary by full-time/part-time status and location.