Customer Accounts & Renewals Specialist

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Jackson (MS); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement

Paid time off

Job summary

Aaron's Customer Accounts Advisor is a frontline role focusing on coaching customers to achieve ownership of their merchandise. You will drive payments and renewals by understanding lease benefits and ensuring 100% customer satisfaction, building relationships by phone and in-store visits.

The position includes an hourly wage of $12.25–$13.00 plus performance-based incentive pay, with a comprehensive benefits package and opportunities for advancement within Aaron's.

Qualifications

• Must be at least 21 years of age for positions within the United States.
• Requires a valid driver's license and compliance with the Company's Driver Qualification Policy, including satisfactory driving record.
• Must be able to be DOT certified, if required in location of position (United States Only).
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Empathy & listening

Clear communication

Negotiation skills

Education

High school diploma

Job description

Aaron's Customer Accounts Advisor is a frontline role focusing on coaching customers to achieve ownership of their merchandise. You will drive payments and renewals by understanding lease benefits and ensuring 100% customer satisfaction, building relationships by phone and in-store visits.

The position includes an hourly wage of $12.25–$13.00 plus performance-based incentive pay, with a comprehensive benefits package and opportunities for advancement within Aaron's.