Customer Accounts Coach — Payments & Renewals

The Aaron's Company, Inc.; Arab (AL); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement Opportuni

Paid time off including vacation, sick

Job summary

Aaron's is seeking a Customer Accounts Advisor to coach customers, drive payment collections and renewals, and build relationships over the phone and in person to move customers toward ownership of their merchandise. The role includes the provided duties and a path for advancement within a team-focused, sales-driven environment.

The hourly rate ranges from $12.25 to $13.00 per hour with eligibility for incentive pay based on performance, plus a broad benefits package and opportunities for career

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication

Empathy

Customer service

Phone handling

Education

High school diploma or equivalent

Job description

Aaron's is seeking a Customer Accounts Advisor to coach customers, drive payment collections and renewals, and build relationships over the phone and in person to move customers toward ownership of their merchandise. The role includes the provided duties and a path for advancement within a team-focused, sales-driven environment.

The hourly rate ranges from $12.25 to $13.00 per hour with eligibility for incentive pay based on performance, plus a broad benefits package and opportunities for career