Customer Accounts & Renewals Specialist

Aaron's Inc; St. Louis (MO); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sunday off

Medical, dental and vision insurance

Health Savings Account / Flexible Sp.

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron's Inc. is hiring a Customer Accounts Advisor in the United States. The role focuses on coaching customers, driving payment collections and renewals, and building relationships to move customers toward ownership of their merchandise.

The position offers an hourly pay range ($16.25–$17.00) with performance-based incentive potential and a benefits package. Responsibilities include calls and face-to-face interactions, handling returns, and maintaining accurate records.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Job description

Aaron's Inc. is hiring a Customer Accounts Advisor in the United States. The role focuses on coaching customers, driving payment collections and renewals, and building relationships to move customers toward ownership of their merchandise.

The position offers an hourly pay range ($16.25–$17.00) with performance-based incentive potential and a benefits package. Responsibilities include calls and face-to-face interactions, handling returns, and maintaining accurate records.