Payments & Renewals Specialist

Talentify; Boise (ID); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay

Excellent Career Advancement

Paid time off

Medical, dental, vision insurance

Health Savings Account

401(k) matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron's is hiring a Customer Accounts Advisor in the United States. You will coach customers to maximize payments and renewals, building strong relationships to guide customers toward ownership of their merchandise.

The role emphasizes high-energy service and adherence to company policies in a team environment. The position offers an hourly wage with incentive pay potential and comprehensive benefits, including insurance options, retirement plans, and paid time off.

Qualifications

• Must be at least 21 years old in the United States or 18 in Canada.
• Valid driver's license and compliant with Driver Qualification Policy.
• DOT certification if required in location.

Responsibilities

• Assist in achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired agreements.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load and secure product and operate the company vehicle safely.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication skills

Empathy

Multitasking

Negotiation

Education

High school diploma or GED

Job description

Aaron's is hiring a Customer Accounts Advisor in the United States. You will coach customers to maximize payments and renewals, building strong relationships to guide customers toward ownership of their merchandise.

The role emphasizes high-energy service and adherence to company policies in a team environment. The position offers an hourly wage with incentive pay potential and comprehensive benefits, including insurance options, retirement plans, and paid time off.