Customer Accounts & Renewals Specialist

Aaron's; Boise (ID); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement opportunities

Paid time off

Sundays off

Medical, dental, vision insurance

Health Savings Account

401(k) with matching

Employee assistance program

Employee purchase program

Job summary

Aaron's is seeking a Customer Accounts Advisor to engage with customers by phone and in person, driving payment collections and lease renewals to support ownership of merchandise. The role emphasizes relationship building, problem solving, and maintaining accurate account records.

Salary is hourly, with incentives, and benefits include paid time off, health coverage, and retirement options. The position requires flexibility to work various hours and lift requirements as needed.

Qualifications

• Requires strong interpersonal and communication skills.
• Ability to listen empathetically and handle difficult conversations.
• Experience in customer service or retail is a plus.

Responsibilities

• Support daily revenue and renewal goals by assisting the Customer Accounts Manager.
• Maintain accurate customer records in the store system, including payment appointments and history.
• Build relationships with customers to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or in person.
• Assist with merchandise returns and guest deliveries as directed by management.
• Ensure accurate daily route sheets and weekly maintenance logs.

Skills

Interpersonal skills

Empathy

Clear communication

Negotiation

Education

High School diploma or GED

Job description

Aaron's is seeking a Customer Accounts Advisor to engage with customers by phone and in person, driving payment collections and lease renewals to support ownership of merchandise. The role emphasizes relationship building, problem solving, and maintaining accurate account records.

Salary is hourly, with incentives, and benefits include paid time off, health coverage, and retirement options. The position requires flexibility to work various hours and lift requirements as needed.