Customer Accounts & Renewals Coach

Aaron's; Norman (OK); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sunday off

Medical insurance

Health Savings Account

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Advisor to coach customers, drive collections and renewals, and help customers move toward ownership of merchandise. You will build relationships by phone and in-person, guiding conversations and ensuring satisfaction across the store’s accounts and payments processes.

The role emphasizes strong communication, empathy, and the ability to manage multiple tasks while upholding the Aaron’s brand.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication

Empathy

Active listening

Multitasking

Organizational skills

Negotiation

Brand protection

Education

High School diploma, GED or equivalent

Job description

Aaron’s is seeking a Customer Accounts Advisor to coach customers, drive collections and renewals, and help customers move toward ownership of merchandise. You will build relationships by phone and in-person, guiding conversations and ensuring satisfaction across the store’s accounts and payments processes.

The role emphasizes strong communication, empathy, and the ability to manage multiple tasks while upholding the Aaron’s brand.