Customer Accounts Coach – Collections & Renewals

Aaron's Inc; Gallup (NM); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay (Dayforce Wallet)

Excellent Career Advancement

Paid time off (vacation, sick, HOL)

Sunday off + daily weekday off

Medical, dental, vision insurance

Health Savings Account / Flexible SPAs

Job summary

Aaron’s is a leader in the sales and lease-to-own retail industry, offering competitive pay and benefits. The Customer Accounts Advisor coaches customers, drives payment collections and renewals, and guides them toward ownership of merchandise.

Relationships are built over the phone and face-to-face to ensure satisfaction. The role includes meeting revenue and renewal goals, maintaining records, and supporting merchandise returns, with incentive pay based on performance.

Qualifications

• Must be at least 21 years old in US locations or 18+ in Canada.
• Valid driver’s license and compliance with Driver Qualification Policy.
• DOT certification if required by position (US).
• Ability to work 8:00 am to 9:00 pm hours.
• Able to lift up to 50 lbs alone and up to 300 lbs with assistance.

Responsibilities

• Assist Customer Accounts Manager to set and achieve revenue and renewal goals.
• Maintain accurate customer account records and history.
• Build strong relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers via phone or in-person visits.
• Assist with merchandise returns and guest deliveries as directed.
• Maintain daily route sheets and vehicle safety procedures.

Skills

Strong interpersonal and communication

Empathy and active listening

Clear information delivery

Multitasking and organization

Brand protection

Customer-focused mindset

Education

High School diploma / GED

Job description

Aaron’s is a leader in the sales and lease-to-own retail industry, offering competitive pay and benefits. The Customer Accounts Advisor coaches customers, drives payment collections and renewals, and guides them toward ownership of merchandise.

Relationships are built over the phone and face-to-face to ensure satisfaction. The role includes meeting revenue and renewal goals, maintaining records, and supporting merchandise returns, with incentive pay based on performance.