Customer Accounts Coach — Drive Renewals & Ownership

Talentify; Lexington (KY); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement

Paid time off

Sundays off

Medical, dental and vision insurance

Health Savings Account

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron's is seeking a Customer Accounts Advisor to coach customers toward ownership of merchandise. You will drive collections and renewals by explaining lease benefits and maintaining 100% customer satisfaction. The role involves phone and occasional in-person interactions and requires strong communication and empathy.

In this position, you will manage daily tasks, build relationships, and ensure accurate account records while supporting the store team in meeting revenue goals.

Qualifications

• Must be able to communicate effectively with customers and team members.
• Experience handling challenging conversations with empathy and tact.
• Ability to explain lease terms and payment options clearly.

Responsibilities

• Support revenue and renewal goals for daily, weekly and monthly targets.
• Maintain accurate customer account records and history in the store system.
• Build relationships to support ownership goals and drive sales.
• Counsel customers on payments and renewals by phone or home visits as needed.
• Assist with merchandise returns and guest deliveries as directed.

Skills

Interpersonal skills

Empathy

Active listening

Clear communication

Multitasking

Organization

Negotiation

Persuasion

Brand compliance

Customer service mindset

Job description

Aaron's is seeking a Customer Accounts Advisor to coach customers toward ownership of merchandise. You will drive collections and renewals by explaining lease benefits and maintaining 100% customer satisfaction. The role involves phone and occasional in-person interactions and requires strong communication and empathy.

In this position, you will manage daily tasks, build relationships, and ensure accurate account records while supporting the store team in meeting revenue goals.