Customer Accounts Coach – Payments & Renewals

Aaron's; Ponca City (OK); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sunday off

Medical coverage

HSA/FSA

401(k) matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron's is seeking a Customer Accounts Advisor to coach customers on payment collections and lease renewals, aiming to maximize ownership of merchandise. The role involves building strong relationships via phone and face-to-face interactions to ensure satisfaction and progress toward ownership goals.

Responsibilities include meeting revenue targets, maintaining records, and handling renewals, returns, and deliveries as needed. A description of benefits and a flexible schedule is provided.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.

Responsibilities

• Assist in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers by phone or home visits as required.
• Assist with merchandise returns and guest deliveries as directed.

Skills

Interpersonal skills

Communication

Empathy

Negotiation

Organization

Persuasion

Education

High School diploma

Job description

Aaron's is seeking a Customer Accounts Advisor to coach customers on payment collections and lease renewals, aiming to maximize ownership of merchandise. The role involves building strong relationships via phone and face-to-face interactions to ensure satisfaction and progress toward ownership goals.

Responsibilities include meeting revenue targets, maintaining records, and handling renewals, returns, and deliveries as needed. A description of benefits and a flexible schedule is provided.