Customer Accounts & Renewals Specialist

Talentify; Bremen (GA); On-site; USD 36,534,000 - 38,683,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sunday off

Medical, dental and vision insurance

Health Savings Account

Flexible Spending Accounts

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Advisor to coach customers, drive payment collections and renewals, and help customers move toward ownership of merchandise. You’ll build relationships over the phone and in-person to ensure satisfaction and progress toward ownership goals.

Responsibilities include hitting revenue and renewal targets, maintaining customer records, and handling merchandise returns. The role supports a dynamic, fast-paced retail environment with growth opportunities.

Qualifications

• Strong interpersonal and communication skills required.
• Ability to show empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load, secure product safely and operate the company vehicle.
• Inspect and certify returned merchandise.

Skills

Interpersonal skills

Empathy

Clear communication

Multitasking

Organization

Negotiation

Brand protection

Education

High School diploma or GED

Job description

Aaron’s is seeking a Customer Accounts Advisor to coach customers, drive payment collections and renewals, and help customers move toward ownership of merchandise. You’ll build relationships over the phone and in-person to ensure satisfaction and progress toward ownership goals.

Responsibilities include hitting revenue and renewal targets, maintaining customer records, and handling merchandise returns. The role supports a dynamic, fast-paced retail environment with growth opportunities.